KPI Key Performance Indicator

KPI Key Performance Indicator

KPI is what most of the company used to measure their staff performance on yearly basis or it also can be used on Quarterly basis. It’s a choice of company.

I’m going to share with you some KPI done for Trainer by their employers whom have no idea what’s is training all about that I received recently from one of our trainer group member.

·         Training hours VS last Year’s Training Hours

·         5 New training programmed for a year

·         New hired staff training to be increase by 20%

·         50 Staff to be trained per month

·         To ensure all staff attend training by 16 hours

Ladies & Gentlemen, You as a trainer, do you find this fair for our field?? How would the company Training & Development will be improve if this are their KPI? Let’s us look into it one by one.

TRAINING HOURS VS LAST YEAR’S TRAINING HOURS

Each Trainer is given 365days a year.  The limitation of training hours is very much depends on their level as a trainer.

A Director Trainer, May able to conduct more training as most of the organizing, planning, confirmation, setting of the room was done by the coordinator or their assistance. And due to the trainer level, (Director) He/ she might only conduct the training for a very specific group of participants. Usually managers level of the company so we may estimate. 50 Days per years

Training Manager where else is conducting training mostly for Staf & Management level. And so, it might move up to 80-120 days per year.

What else the factor that give impact on the training hours calculation?

1.       Public Holiday (We can’t conduct training during public holiday)

2.       Off day & MC for each trainer + trainer Annual Leave

3.       Peak / Super peak Seasons (We also don’t do training as all the manpower should be paying attention for the guests)

4.       Time / system used to planning the training, designing, Developing the slide, Photocopying the noted,  Training Setting Up, Ensure the room in good condition (Including Wash room) , preparing the foods and beverage, preparing Certificate.

5.       After the training, The follow Up of the participants for lavel 3, Times to times assessment / observation.

5 NEW TRAINING PROGRAMMED FOR A YEAR

Should you have 3 Trainers  and developing 5 training Programmed for a years, I believe its fine. I would like to share my mind on this. A successful training result was not base on how much training programmed you can develop. But is the right programmed for the right problem.  And What is the KPI Measuring over here?? More programmed more score??

                Further more for a training programmed developed; we suggested to used it minimum for at least 3 years to ensure the whole company staff are able to attended on the first year. 2^nd years will be refresher course and enable the trainer to analyze their understanding and execution system. The 3rd years will allowed the departmental trainers to deliver the same programmed to the rest of the new staff with the desirer standard.

NEW HIRED STAFF TRAINING TO BE INCREASE BY 20%

New hired staff training to be increase?? I’m find it hilarious, what kind of company that actually whan their staff turnover to be increase?

50 STAFF TO BE TRAINED PER MONTH

50 staff per month?? For a years, the trainer need to train 600 staff??? Well In a years we can’t perform training on monthly basis, some company don’t allowed training during Ramahdan month, or School Holidays, or peak season. You can’t ensure the outlets will sent their staff for training during busy period. At least I not going to sent if I’m the manager.

If you prepare your KPI as ( yearly, 20% of the total staff to be train on XXX subject ) I find it is much clever than the above.

TO ENSURE ALL STAFF ATTEND TRAINING BY 16 HOURS

Of course its one of the job scope for Training & Development to ensure the staff  attend training base on the company needs.

Some company required to attend 36 Hours of training. But if the Manager in charge of the staff  / the section manager was not taking the training topic seriously why the punishment was drop on the T&D Department? The outlet / section Manager itself should face the punishment.

In Simplified means:- The Manager of the staff should ensure the staff development was archive.,

Its just an personal Feedback and some sharing for other’s member. Please do not hesitate to show this to your Boss, if you also have these in your KPI.

Good Luck and All the best!!!

TRAINING VS RESULT

TRAINING VS RESULT

I had been working as a Trainer for more than 10 years. These are the most answer I get when I ask

WHY ARE YOU HERE TODAY IN THIS TRAINING?

THE TOP 5 ANSWER WILL BE :-

1.       My boss sent me.

2.       I don’t know.

3.       My Boss thinks I need this.

4.       I need to hit my training hours to archive my KPI.

5.       These few day my outlet not busy.

This answer was a gather from most of the tops BIG Company in Malaysia with more than 500 staff or even 10,000 staff.  But why these things happen?

I always presume BIG Company. They always have great resources, great Training & Development team, and great focus in Staff development, Well design and executed SOP, Always maintaining T.N.A to ensure staff performance in track.

When I having a cup of tea with In – House trainer from some of these Companies, part of their concerns and difficulty was:-

-          When business was bad, training department was the first to cut their expenses rather to focus on the staff development. Most of the Exco members believe in training just a waste of money while company not making any.

BUT!!! Doesn’t it making more senses if you train your staff while situation was bad, and when the situation turns great you will have no worried of incompetent staff working in your group as they can create a WOW EFFECT and FEELINGS!!  For your guests.

-          Most of the HOD (Head of Department) was not supportive in the training at all  !!    They don’t give a S_ _T on what the trainers deliver. You give them Level 3 Assessment, The HOD Just “COPY & PASTE” !! and resubmit back to us..!!

BUT!!! If you were HOD and you knew every single details on the training topic and the information will be given to your staff. Doesn’t it help to ease your job? And your staff will have to practice what they have learned and turn the knowledge into skills. And “ at least the staff don’t  dare to sleep in the class!!”

 Furthermore, all trainers was train and teach according to the company needs and standard required according to the mission and vision of the company. If you ignore about the content, would you think your department goanna archive the company goals?

-           Most of the HOD (Head of Department) always commented they fail to send staff for training as their department always busy or lack of staff.

SORRY FOR THIS!!! Its always an Standard answer we get from the HOD. I have not enough Manpower! My Outlet was Busy! My staff is on MC!  My Staff No Show!! etc

COME ON GUYS!!! You don’t tell me you are expecting the staff work forever for you? Or the staffs never get Sick?? Let’s look at another way round.

Why yours department always busy? Was your staff organizing and planning skills immature?  Was that really so important for your operation needs than the staff development? And what will happen if your department is always busy? And you can’t get the staff to attend training forever?  I somehow can’t figure out how these lame excuses will make your department more effective and productivity.

By sending the staff to training according to their Gaps, Aren’t these issue goanna resolve forever and make your life easier?

With all the sharing above, doesn’t’ means all the bosses are reacting in such way. Some are really putting “high expectation” in training and developing the staff (an overly high expectation).

Some are even playing “Just Sent concept” without looking at their needs of the training.

Example :-

-          My staffs have attended your English classes for 2 days. WHY aren’t they speak perfect English? The trainer must be terrible or incapable!!

Are you kidding me?? In Malaysia we all study English at school for at least 10 years and what’s make you think a 2 days classes can make the staff speak perfect English??

-          My staff had attended the Microsoft Excel Training. They know everything about Excel.

Training is when we provided Knowledge or Sharing for the participants. However, if you think your staff can become wonder man or wonder girl just by attending the classes, YOU ARE WRONG!!!

IT’S Practice that’s make the staff be Wonder.

In this case, imaging you had sent a Floor Cleaner for this Microsoft Excel Classes and They don’t need this skills for their jobs. Do you think they are able to remember what they learn when you ask them in another 3 month time?

However, I’m sure that the RISK MGMT or FINANCE DEPT will find it useful.

Peoples learned better if they are given opportunity to perform and practice or even better!

When they can teach someone.

# attended the Training without practice = Knowledge with no Skills.

CONCLUSION:-

Training is not a Waste of time and money.

Training is an investment spent on your staff to allowed them representing your company at the highest level of professionalism, Motivated, and more important the feeling of being acknowledge by the management.

A well trained staff, they are just like 100 of YOU or even 10,000 of YOU running the company with the skills and knowledge that you have. And with that, you tell me the ROI your company goanna get with the Little Investment and time on Training them correctly.