TRUST!! Will be our Topic today. So, what was it
about?
We will first start
with this questionnaires
1.
Can you hire a staff and without Checking on
their job performance or follows up?
2.
Can you trust the punctuality of your staff
without checking their punch card or CCTV?
3.
Can you give them the authorities or empowerment
to solve the company issue even though the cash is involve? or Without getting
green light from you?
4.
Can you trust and try their proposal even
thought you feel ridiculer?
5.
Can you trust the young Manager can do better
than you if given opportunity?
Most of you might find this questionnaire is Crazy!! Ya…
perhaps we are.
What we believe, When
the trust is fully given and the staff understanding of your MISSION, VISION
and GOALS. I believe, the staff can do more than you can think off.
By doing this above, the staff will be more negatively and
aggressive on company benefit plus the work load. Not only that,
Any of wrong statement came out from the management team;
the staff might be more Passive Aggressive or move into defensive mode.
When all these feeling goes into the staff, what will be the
outcome of your future business looks like??
For some Mega company, might said, who’s care!!! I got plenty peoples
queuing just to get into the company.
Yup !! you are right !! Mr. Mega Company, but the question
is, for how long more? We all know the Y Generation was having different
mindset of “Working” They want trust, challenge, opportunity and respect.
By doing all the checking and fail to trust them, How long
more they will be in your company? End of the day, your great Mega Company will
be just a stepping stone for them to look for a company they feel appreciated.
I’m not saying that we should do whatever opposite from the
questionnaires. We just trying to educated them and trust them as they are one
of the fighters to fight for us.
Here are some of the stories
Story 1 – Outlet Visit 2009
The staff was asking to go outlet visit in Penang for at
least once a month. And so, the new executive staff drives his personal little
Kancil (A Malaysia small Car) from The Headquarters (KL) to Penang.
Now, before he started the journey to Penang, There’s other’s
various department ask help for this exec to bring some of the Chinaware and
Marketing Banner’s. (Now talking about some, its like 150 Pcs 60 cm
Plates and 2 Big boxes of Glass (24 Pieces in a box).
A small little Kancil car with 650cc in power and have to
drive up hills to Penang?
Ladies & Gentlemen, Its heavy and under power with all
the things inside.
Now, during that time, the claim was RM0.50 per Kilometer.
This poor executive was a nice person, and so, he drive and
he took 6 hours to reach Penang. Now when he is back.
He raise the mileage
claim according to the trip record for his car. And the company question was,
:-WHY ITS IS SO HIGH??? You should have calculate the trip base on Google Map!!.
And the total
Mileage claim was like 75 Kilometer
Short after they
change to Google map mileage.
SUMMERY : THE MANAGEMENT RATHER TO TRUST THE GOOGLE AND NOT THE STAFF??
Story 2 – Guests Complaint 2010
There’s a guests who not happy with the food at the buffet line,
and he make a complaint to the service staff. The manager immediately had offered
whatever he in power to do, but the problem was not being resolve. (The
solution was including full refund “even the guests had taken 1 hours having
their meals”)
So, the unhappy guests was continue arguing with the manager
and he (the guests) accidently Break a 7 Thousand ringgit glass table while he
is punching on the table and he (the guests) just walk off.
Now the Manager was very unhappy and brings this issue to
the General Manager. After the CCTV
view, the Company had come out a voice. All the staff and the manager who is
working in that restaurant on that period of time, need to Pay back the company
on the broken table with full amount (7K) with the reason of the manager and the
staff was unable to satisfied the dining guests. That’s the resulting of broken
table incident happen.
SUMMERY : WE ARE TALKING STAFF REPRESENT THE HOTEL / YOUR COMPANY AT ALL TIME.
AND SHOULDN’T IT IS THE COMPANY RESPONSIBILITY OF NOT TRAINING THE STAFF WELL
THAT RESULTING THE INCIDENT???
P/S :-
IF YOU DON’T TRUST YOUR FIGHTER!! WHO ELSE
WILL FIGHT FOR YOU IN FUTURE??
