This Is why Your Staff De-motivated

What’s make your staff de - motivated? 

Follow the story and you might just get it!.

There’s a story between the Staff VS Guests VS Management in a Hospitality line.

On a good sunny day, the staff spotted the guests trying to “pack “ some of the hotel belongings into their luggage while checking out. The staff taken their initiative to inform the guests that, the particular items was payable if they want (with the mentality of company benefit first!) .

However, the guests was angry and make a direct complaint to the manager at the Front Office claim that the staff was rude!

The end result of this complaint, The guests get free meals while waiting for checking out, and also a 20% discount from the overall rooms bills.

The staff?? Was served with an warning letter for being rude with the guests.

Now, if you are the staff, what will you do infuture if you encounter the same things? guests is packing your hotel stuff.