HOW TO BE A GOOD WAITER OR WAITRESS

HOW TO BE A GOOD WAITER OR WAITRESS

     

EQUIPMENTS – Attitude, Passion, Knowledge, Courtesy and Love what you doing.

 

BY LOOKING - APPEARANCE

Ø  Guests always judge their server even before they walk into the restaurant.

Ø  Server shall always wear clean, crisp, smell fresh and well fitted uniforms.

Ø  Be aware of personal small accessories that don’t match the uniforms.

Ø  Server should smell fresh and citrus flavor perfume to be applied.

Ø  Trim hair time to time. That included nose and ears.

Ø  Whole uniform shall be in good condition and shoe to be polish time to time.

BY FEELING - BODY GESTURE

Ø  Smile always (a smile from the heart).

Ø  Ready to served posture (stand with hand in front).

Ø  Always stand straight, walk straight.

Ø  Stay fresh, energetic and charming.

Ø  Be confidents and stay alert at all time.

Ø  Be aware of unconscious body contact e.g. digging nose, yawing, biting finger etc.

Ø  Lift up your leg when walking. (Dragging give a “lazy” feels)

Ø  Maintain open gesture body langue.

BY TALKING - COMMUNICATION

Ø  Always sound confidents and be sure of your suggestion or answer.

Ø  Tone of voice should be clear and appropriate for the event / restaurant concepts.

Ø  Maintain eyes contact to the person when communicating.

Ø  Always provide feedback, respond and suggestion when question was asked.

Ø  Never said no to the guests or being defensive.

Ø  Always used MAY I……….. Instead of CAN I.

Ø  Know what’s to say what’s not to say to the guests.

Ø  Never complaint about the company, superior or team members.

Ø  Focus on what people said. Don’t stay “blank”

TIPS: – People take less than 5 second to judge a person.