THINGS AND SERVICE TO BE OBSERVED WHILE YOU IN RESTAURANT

THINGS AND SERVICE TO BE OBSERVED WHILE YOU IN RESTAURANT

All restaurant / Hotel Managers, insists in giving out their best service to their guests. When you look into the list which i did it long time ago, How many of the Minor details we have actually miss out?

Now, some of the operators might said, when we are under staff or busy, we can't fulfils all these (The list below). 

Ladies & Gentlemen!! 

Service is from the heart, Service is consistency, Service is as long the guests Happy and enjoy in your property.

Hostess

1.       Does the Hostess acknowledge you from far and greet you with eyes contact?

2.       Did the Hostess check if you have reservation / how many pax will join the meal.

3.       Did the Hostess lead you to the table?

4.       Does the Hostess check if you are happy with the table?

5.       Did the Hostess Sit Ladies first?

6.       Did the Hostess present Clean, Up Dated & Non- defect menu by holding the centre top part of the menu.

7.       Does the Hostess Remain “Ready To Serve” Posture?

8.       Does the Hostess Present Menu from the right?

9.       Does the Hostess show Courtesy at All times?

10.   Does The Hostess wish the Guests By Name?

11.   Does the Hostess Bid Fare well the Guests By Wishing them come Back Again?

12.   Were you satisfied with over all Hostess performance?

Waiter / Waitress

1.       Does the Waiter / Waitress Greet the guest?

2.       Does the Waiter / Waitress Help Sit the guests?

3.       Did the Waiter / waitress Unfold Napkin?

4.       Was the Table set up is clean and neat?

5.       Was the table free from Shaking?

6.       Did the Waiter / waitress Set or Clear Extra Setting?

7.       Did the Waiter / waitress introduce themselves before take order?

8.       Did the waiter / waitress Suggests Order / did the staff well inform about the food?

9.       Did the waiter / Waitress served beverage first follow by food?

10.   Did the waiter / Waitress ask if the meal to be served course by course?

11.   Was the Table setting changed accordingly to the food requirement with only touching the handler of the Cutleries?

12.   When the drinks was served, was the server hands avoid touching the rim of glass?

13.   When the Food was served, was the server finger avoided touching the surface of the plates?

14.   Was all the serving & Clearing using trays?

15.   Was the waiter / waitress always “BE THERE” for the guests?

16.   Does the Server Attend food quality check?

17.   Did the waiter / waitress suggest dessert after main course was done?

18.   Did the server Uniform Clean, Neat & Crisp?

19.   Did the Server Remain Open Body Langue, Smile and relax?

20.   Does the server “Smell” Fresh?

21.   Was the server speak in clear voice?

22.   Was the server Walk & Stand straight all the time?

23.   Was the Server Hair Neat, Clean and free from smell?

24.   Was the server finger nail is short and clean?

25.   Was the server Shoe was well polish?

26.   Was the server Pull the chair for Guests and Bid Farewell?

27.   Did The Waiter / waitress ensure the guests belonging were not forgotten?

28.   Were you satisfied with over all Hostess performance?