KPI Key Performance Indicator

KPI Key Performance Indicator

KPI is what most of the company used to measure their staff performance on yearly basis or it also can be used on Quarterly basis. It’s a choice of company.

I’m going to share with you some KPI done for Trainer by their employers whom have no idea what’s is training all about that I received recently from one of our trainer group member.

·         Training hours VS last Year’s Training Hours

·         5 New training programmed for a year

·         New hired staff training to be increase by 20%

·         50 Staff to be trained per month

·         To ensure all staff attend training by 16 hours

Ladies & Gentlemen, You as a trainer, do you find this fair for our field?? How would the company Training & Development will be improve if this are their KPI? Let’s us look into it one by one.

TRAINING HOURS VS LAST YEAR’S TRAINING HOURS

Each Trainer is given 365days a year.  The limitation of training hours is very much depends on their level as a trainer.

A Director Trainer, May able to conduct more training as most of the organizing, planning, confirmation, setting of the room was done by the coordinator or their assistance. And due to the trainer level, (Director) He/ she might only conduct the training for a very specific group of participants. Usually managers level of the company so we may estimate. 50 Days per years

Training Manager where else is conducting training mostly for Staf & Management level. And so, it might move up to 80-120 days per year.

What else the factor that give impact on the training hours calculation?

1.       Public Holiday (We can’t conduct training during public holiday)

2.       Off day & MC for each trainer + trainer Annual Leave

3.       Peak / Super peak Seasons (We also don’t do training as all the manpower should be paying attention for the guests)

4.       Time / system used to planning the training, designing, Developing the slide, Photocopying the noted,  Training Setting Up, Ensure the room in good condition (Including Wash room) , preparing the foods and beverage, preparing Certificate.

5.       After the training, The follow Up of the participants for lavel 3, Times to times assessment / observation.

5 NEW TRAINING PROGRAMMED FOR A YEAR

Should you have 3 Trainers  and developing 5 training Programmed for a years, I believe its fine. I would like to share my mind on this. A successful training result was not base on how much training programmed you can develop. But is the right programmed for the right problem.  And What is the KPI Measuring over here?? More programmed more score??

                Further more for a training programmed developed; we suggested to used it minimum for at least 3 years to ensure the whole company staff are able to attended on the first year. 2^nd years will be refresher course and enable the trainer to analyze their understanding and execution system. The 3rd years will allowed the departmental trainers to deliver the same programmed to the rest of the new staff with the desirer standard.

NEW HIRED STAFF TRAINING TO BE INCREASE BY 20%

New hired staff training to be increase?? I’m find it hilarious, what kind of company that actually whan their staff turnover to be increase?

50 STAFF TO BE TRAINED PER MONTH

50 staff per month?? For a years, the trainer need to train 600 staff??? Well In a years we can’t perform training on monthly basis, some company don’t allowed training during Ramahdan month, or School Holidays, or peak season. You can’t ensure the outlets will sent their staff for training during busy period. At least I not going to sent if I’m the manager.

If you prepare your KPI as ( yearly, 20% of the total staff to be train on XXX subject ) I find it is much clever than the above.

TO ENSURE ALL STAFF ATTEND TRAINING BY 16 HOURS

Of course its one of the job scope for Training & Development to ensure the staff  attend training base on the company needs.

Some company required to attend 36 Hours of training. But if the Manager in charge of the staff  / the section manager was not taking the training topic seriously why the punishment was drop on the T&D Department? The outlet / section Manager itself should face the punishment.

In Simplified means:- The Manager of the staff should ensure the staff development was archive.,

Its just an personal Feedback and some sharing for other’s member. Please do not hesitate to show this to your Boss, if you also have these in your KPI.

Good Luck and All the best!!!