The Trainer - Raymond Ho

Raymond Ho Swee Hau or Raymond Ho

A Trainer that Specializing in Hotel, Resort and Food &Beverage Industry.
He Had been working with world Class Hotels & Company Which than Give him the Knowledge and Skills.
With all the Knowledge and skills he have now, He Share his Expertise to everyone whom need it by Setting up a Training Company Called A.K.S Training Centre.

Lots of people was wondering the name "A.K.S" which noting really revelent to His Name, Product or whatsoever. SO, When we Ask, He Smile and said " My Tag Line is Get it Right!, Learn it Right and Do it Right"

Which is
A for Attitude " Get It Right"
K for Knowledge " Learn It Right"
S for Skill " Do it Right"

He give an Example of Adult Learning nows a days. When you are ask to attend a training What is in your mind?
Do you survey the Trainer Profile Before you come to the training Hall?
Do you Really Want to Learn or its just because of KPI or Instruction?
Do you Open your Heart to Learn from the Trainer?
Do you Survey the Topic that's the Trainer gonna Share in advance?

NOW!! All these are ATTITUDE!!
You learnd nothing if you come to a training hall with all the Ignoring signal and you will learn very little if you dont  set your attitude right. and Thats is why He put an "A" with a start of his company name.

OK!! Now we know he put the Attitude in Top Priority but what next? 

Yeah!! Some of you Might Get it! Its "KNOWLEDGE"
He Said! Having the Right Attitude doesn't make you Wise, But Its Knowledge. I always believe, No One is 100% Correct including me. But, you must always focus and do some research about the topic given by the trainer. Not just agree 100%. blindly.

When I was young, A Student Trainees Come to me with a Prune a type of soft skin fruit. And She ask! Sir!! What is This? Than I told Her, Oh!! Its a Malaysia Apple! Very hard to get.( I'm  just being Naughty by that time"
That poor girl believing me 100 % untill she ask our purchasing staff for the real name of the fruits as she wanted to buy it.Well!! She was angry of me on making fun to her after that.

What will actually happen if a trainer told you an information and you just share all around without recheck it? Whats the damage for you and your company?

And that is why, A good Trainer with skills and knowledge does not come cheap. Its Just simple because the research they had done, the investment they put in to ensure the topic they deliver is accurate and of course. You lose nothing if you recheck the information. Its Help to build into your memory.

Lastly The SKILL,  Perfect Practice make Perfect. So, his tag line is "Do it Right!!"
Rechecking the Trainer course content makes you "practice in the mind" which this information or knowledge will stay a long time in your mind.
Others that rechecking the content what practice we can do?? Well!!! Its easy!! Share with Others and Trainer Others!! the more you Trainer, Its Benefit your Subordinate and also its help you master the topic.

So all!! Lets share the information or training you gain.

Group photo of Keris Students With The Trainer Raymond Ho

Group Photo After the LPM Training

Our Trainer "Raymond Ho" Is giving free talk to The Schools AS well.

When he is a In-house Trainer Specializing in F&B Training

Raymond Ho - Emergenetics Certified Associate

Raymond Ho with Emergenetics Founder Dr Geil Browning

When he is a In-house Trainer Specializing in F&B Training

A Photo After Certified TTT for Butler Service

 

KPI Key Performance Indicator

KPI Key Performance Indicator

KPI is what most of the company used to measure their staff performance on yearly basis or it also can be used on Quarterly basis. It’s a choice of company.

I’m going to share with you some KPI done for Trainer by their employers whom have no idea what’s is training all about that I received recently from one of our trainer group member.

·         Training hours VS last Year’s Training Hours

·         5 New training programmed for a year

·         New hired staff training to be increase by 20%

·         50 Staff to be trained per month

·         To ensure all staff attend training by 16 hours

Ladies & Gentlemen, You as a trainer, do you find this fair for our field?? How would the company Training & Development will be improve if this are their KPI? Let’s us look into it one by one.

TRAINING HOURS VS LAST YEAR’S TRAINING HOURS

Each Trainer is given 365days a year.  The limitation of training hours is very much depends on their level as a trainer.

A Director Trainer, May able to conduct more training as most of the organizing, planning, confirmation, setting of the room was done by the coordinator or their assistance. And due to the trainer level, (Director) He/ she might only conduct the training for a very specific group of participants. Usually managers level of the company so we may estimate. 50 Days per years

Training Manager where else is conducting training mostly for Staf & Management level. And so, it might move up to 80-120 days per year.

What else the factor that give impact on the training hours calculation?

1.       Public Holiday (We can’t conduct training during public holiday)

2.       Off day & MC for each trainer + trainer Annual Leave

3.       Peak / Super peak Seasons (We also don’t do training as all the manpower should be paying attention for the guests)

4.       Time / system used to planning the training, designing, Developing the slide, Photocopying the noted,  Training Setting Up, Ensure the room in good condition (Including Wash room) , preparing the foods and beverage, preparing Certificate.

5.       After the training, The follow Up of the participants for lavel 3, Times to times assessment / observation.

5 NEW TRAINING PROGRAMMED FOR A YEAR

Should you have 3 Trainers  and developing 5 training Programmed for a years, I believe its fine. I would like to share my mind on this. A successful training result was not base on how much training programmed you can develop. But is the right programmed for the right problem.  And What is the KPI Measuring over here?? More programmed more score??

                Further more for a training programmed developed; we suggested to used it minimum for at least 3 years to ensure the whole company staff are able to attended on the first year. 2^nd years will be refresher course and enable the trainer to analyze their understanding and execution system. The 3rd years will allowed the departmental trainers to deliver the same programmed to the rest of the new staff with the desirer standard.

NEW HIRED STAFF TRAINING TO BE INCREASE BY 20%

New hired staff training to be increase?? I’m find it hilarious, what kind of company that actually whan their staff turnover to be increase?

50 STAFF TO BE TRAINED PER MONTH

50 staff per month?? For a years, the trainer need to train 600 staff??? Well In a years we can’t perform training on monthly basis, some company don’t allowed training during Ramahdan month, or School Holidays, or peak season. You can’t ensure the outlets will sent their staff for training during busy period. At least I not going to sent if I’m the manager.

If you prepare your KPI as ( yearly, 20% of the total staff to be train on XXX subject ) I find it is much clever than the above.

TO ENSURE ALL STAFF ATTEND TRAINING BY 16 HOURS

Of course its one of the job scope for Training & Development to ensure the staff  attend training base on the company needs.

Some company required to attend 36 Hours of training. But if the Manager in charge of the staff  / the section manager was not taking the training topic seriously why the punishment was drop on the T&D Department? The outlet / section Manager itself should face the punishment.

In Simplified means:- The Manager of the staff should ensure the staff development was archive.,

Its just an personal Feedback and some sharing for other’s member. Please do not hesitate to show this to your Boss, if you also have these in your KPI.

Good Luck and All the best!!!

HOW TO BE A GOOD WAITER OR WAITRESS

HOW TO BE A GOOD WAITER OR WAITRESS

     

EQUIPMENTS – Attitude, Passion, Knowledge, Courtesy and Love what you doing.

 

BY LOOKING - APPEARANCE

Ø  Guests always judge their server even before they walk into the restaurant.

Ø  Server shall always wear clean, crisp, smell fresh and well fitted uniforms.

Ø  Be aware of personal small accessories that don’t match the uniforms.

Ø  Server should smell fresh and citrus flavor perfume to be applied.

Ø  Trim hair time to time. That included nose and ears.

Ø  Whole uniform shall be in good condition and shoe to be polish time to time.

BY FEELING - BODY GESTURE

Ø  Smile always (a smile from the heart).

Ø  Ready to served posture (stand with hand in front).

Ø  Always stand straight, walk straight.

Ø  Stay fresh, energetic and charming.

Ø  Be confidents and stay alert at all time.

Ø  Be aware of unconscious body contact e.g. digging nose, yawing, biting finger etc.

Ø  Lift up your leg when walking. (Dragging give a “lazy” feels)

Ø  Maintain open gesture body langue.

BY TALKING - COMMUNICATION

Ø  Always sound confidents and be sure of your suggestion or answer.

Ø  Tone of voice should be clear and appropriate for the event / restaurant concepts.

Ø  Maintain eyes contact to the person when communicating.

Ø  Always provide feedback, respond and suggestion when question was asked.

Ø  Never said no to the guests or being defensive.

Ø  Always used MAY I……….. Instead of CAN I.

Ø  Know what’s to say what’s not to say to the guests.

Ø  Never complaint about the company, superior or team members.

Ø  Focus on what people said. Don’t stay “blank”

TIPS: – People take less than 5 second to judge a person.

The Begining of the AKS Training Centre

The Company Objective was to shape More Young and New Peoples to be better Attitude, Knowledge and Skill for this society.

That is why The AKS Training Centre Is Started from the Words of Attitude followed by Knowledge and Ends with a Skill.

What will be the benefit if you have only 1 part of it? To Success, you need this 3 combination, and that's is why all the programmed is design and train with an follow up. We don't just train, get paid and Move on. We will stay and together to assists you as much as possible.