TRAINING VS RESULT

TRAINING VS RESULT

I had been working as a Trainer for more than 10 years. These are the most answer I get when I ask

WHY ARE YOU HERE TODAY IN THIS TRAINING?

THE TOP 5 ANSWER WILL BE :-

1.       My boss sent me.

2.       I don’t know.

3.       My Boss thinks I need this.

4.       I need to hit my training hours to archive my KPI.

5.       These few day my outlet not busy.

This answer was a gather from most of the tops BIG Company in Malaysia with more than 500 staff or even 10,000 staff.  But why these things happen?

I always presume BIG Company. They always have great resources, great Training & Development team, and great focus in Staff development, Well design and executed SOP, Always maintaining T.N.A to ensure staff performance in track.

When I having a cup of tea with In – House trainer from some of these Companies, part of their concerns and difficulty was:-

-          When business was bad, training department was the first to cut their expenses rather to focus on the staff development. Most of the Exco members believe in training just a waste of money while company not making any.

BUT!!! Doesn’t it making more senses if you train your staff while situation was bad, and when the situation turns great you will have no worried of incompetent staff working in your group as they can create a WOW EFFECT and FEELINGS!!  For your guests.

-          Most of the HOD (Head of Department) was not supportive in the training at all  !!    They don’t give a S_ _T on what the trainers deliver. You give them Level 3 Assessment, The HOD Just “COPY & PASTE” !! and resubmit back to us..!!

BUT!!! If you were HOD and you knew every single details on the training topic and the information will be given to your staff. Doesn’t it help to ease your job? And your staff will have to practice what they have learned and turn the knowledge into skills. And “ at least the staff don’t  dare to sleep in the class!!”

 Furthermore, all trainers was train and teach according to the company needs and standard required according to the mission and vision of the company. If you ignore about the content, would you think your department goanna archive the company goals?

-           Most of the HOD (Head of Department) always commented they fail to send staff for training as their department always busy or lack of staff.

SORRY FOR THIS!!! Its always an Standard answer we get from the HOD. I have not enough Manpower! My Outlet was Busy! My staff is on MC!  My Staff No Show!! etc

COME ON GUYS!!! You don’t tell me you are expecting the staff work forever for you? Or the staffs never get Sick?? Let’s look at another way round.

Why yours department always busy? Was your staff organizing and planning skills immature?  Was that really so important for your operation needs than the staff development? And what will happen if your department is always busy? And you can’t get the staff to attend training forever?  I somehow can’t figure out how these lame excuses will make your department more effective and productivity.

By sending the staff to training according to their Gaps, Aren’t these issue goanna resolve forever and make your life easier?

With all the sharing above, doesn’t’ means all the bosses are reacting in such way. Some are really putting “high expectation” in training and developing the staff (an overly high expectation).

Some are even playing “Just Sent concept” without looking at their needs of the training.

Example :-

-          My staffs have attended your English classes for 2 days. WHY aren’t they speak perfect English? The trainer must be terrible or incapable!!

Are you kidding me?? In Malaysia we all study English at school for at least 10 years and what’s make you think a 2 days classes can make the staff speak perfect English??

-          My staff had attended the Microsoft Excel Training. They know everything about Excel.

Training is when we provided Knowledge or Sharing for the participants. However, if you think your staff can become wonder man or wonder girl just by attending the classes, YOU ARE WRONG!!!

IT’S Practice that’s make the staff be Wonder.

In this case, imaging you had sent a Floor Cleaner for this Microsoft Excel Classes and They don’t need this skills for their jobs. Do you think they are able to remember what they learn when you ask them in another 3 month time?

However, I’m sure that the RISK MGMT or FINANCE DEPT will find it useful.

Peoples learned better if they are given opportunity to perform and practice or even better!

When they can teach someone.

# attended the Training without practice = Knowledge with no Skills.

CONCLUSION:-

Training is not a Waste of time and money.

Training is an investment spent on your staff to allowed them representing your company at the highest level of professionalism, Motivated, and more important the feeling of being acknowledge by the management.

A well trained staff, they are just like 100 of YOU or even 10,000 of YOU running the company with the skills and knowledge that you have. And with that, you tell me the ROI your company goanna get with the Little Investment and time on Training them correctly.