TRUST!!

TRUST!!   Will be our Topic today. So, what was it about?

We will first start with this questionnaires

1.       Can you hire a staff and without Checking on their job performance or follows up?

2.       Can you trust the punctuality of your staff without checking their punch card or CCTV?

3.       Can you give them the authorities or empowerment to solve the company issue even though the cash is involve? or Without getting green light from you?

4.       Can you trust and try their proposal even thought you feel ridiculer?

5.       Can you trust the young Manager can do better than you if given opportunity?

Most of you might find this questionnaire is Crazy!!  Ya…  perhaps we are.

What we believe,  When the trust is fully given and the staff understanding of your MISSION, VISION and GOALS. I believe, the staff can do more than you can think off.

By doing this above, the staff will be more negatively and aggressive on company benefit plus the work load. Not only that,

Any of wrong statement came out from the management team; the staff might be more Passive Aggressive or move into defensive mode.

When all these feeling goes into the staff, what will be the outcome of your future business looks like??

For some Mega company, might said, who’s care!!! I got plenty peoples queuing just to get into the company.

Yup !! you are right !! Mr. Mega Company, but the question is, for how long more? We all know the Y Generation was having different mindset of “Working” They want trust, challenge, opportunity and respect.

By doing all the checking and fail to trust them, How long more they will be in your company? End of the day, your great Mega Company will be just a stepping stone for them to look for a company they feel appreciated.

I’m not saying that we should do whatever opposite from the questionnaires. We just trying to educated them and trust them as they are one of the fighters to fight for us.

Here are some of the stories

 Story 1 – Outlet Visit 2009

The staff was asking to go outlet visit in Penang for at least once a month. And so, the new executive staff drives his personal little Kancil (A Malaysia small Car) from The Headquarters (KL) to Penang.

Now, before he started the journey to Penang, There’s other’s various department ask help for this exec to bring some of the Chinaware and Marketing Banner’s. (Now talking about some, its like 150 Pcs 60 cm Plates and 2 Big boxes of Glass (24 Pieces in a box).

A small little Kancil car with 650cc in power and have to drive up hills to Penang?  

Ladies & Gentlemen, Its heavy and under power with all the things inside.

Now, during that time, the claim was RM0.50 per Kilometer.

This poor executive was a nice person, and so, he drive and he took 6 hours to reach Penang. Now when he is back.

 He raise the mileage claim according to the trip record for his car. And the company question was, :-WHY ITS IS SO HIGH???  You should have calculate the trip base on Google Map!!.

And the total Mileage claim was like 75 Kilometer Short after they change to Google map mileage.

SUMMERY : THE MANAGEMENT RATHER TO TRUST THE GOOGLE AND NOT THE STAFF??

Story 2 – Guests Complaint 2010

There’s a guests who not happy with the food at the buffet line, and he make a complaint to the service staff. The manager immediately had offered whatever he in power to do, but the problem was not being resolve. (The solution was including full refund “even the guests had taken 1 hours having their meals”)

So, the unhappy guests was continue arguing with the manager and he (the guests) accidently Break a 7 Thousand ringgit glass table while he is punching on the table and he (the guests) just walk off.

Now the Manager was very unhappy and brings this issue to the General Manager.  After the CCTV view, the Company had come out a voice. All the staff and the manager who is working in that restaurant on that period of time, need to Pay back the company on the broken table with full amount (7K) with the reason of the manager and the staff was unable to satisfied the dining guests. That’s the resulting of broken table incident happen.

SUMMERY : WE ARE TALKING STAFF REPRESENT THE HOTEL / YOUR COMPANY AT ALL TIME. AND SHOULDN’T IT IS THE COMPANY RESPONSIBILITY OF NOT TRAINING THE STAFF WELL THAT RESULTING THE INCIDENT???

P/S  :-

IF YOU DON’T TRUST YOUR FIGHTER!! WHO ELSE WILL FIGHT FOR YOU IN FUTURE??