HOW TO BE A GOOD WAITER OR WAITRESS

HOW TO BE A GOOD WAITER OR WAITRESS

     

EQUIPMENTS – Attitude, Passion, Knowledge, Courtesy and Love what you doing.

 

BY LOOKING - APPEARANCE

Ø  Guests always judge their server even before they walk into the restaurant.

Ø  Server shall always wear clean, crisp, smell fresh and well fitted uniforms.

Ø  Be aware of personal small accessories that don’t match the uniforms.

Ø  Server should smell fresh and citrus flavor perfume to be applied.

Ø  Trim hair time to time. That included nose and ears.

Ø  Whole uniform shall be in good condition and shoe to be polish time to time.

BY FEELING - BODY GESTURE

Ø  Smile always (a smile from the heart).

Ø  Ready to served posture (stand with hand in front).

Ø  Always stand straight, walk straight.

Ø  Stay fresh, energetic and charming.

Ø  Be confidents and stay alert at all time.

Ø  Be aware of unconscious body contact e.g. digging nose, yawing, biting finger etc.

Ø  Lift up your leg when walking. (Dragging give a “lazy” feels)

Ø  Maintain open gesture body langue.

BY TALKING - COMMUNICATION

Ø  Always sound confidents and be sure of your suggestion or answer.

Ø  Tone of voice should be clear and appropriate for the event / restaurant concepts.

Ø  Maintain eyes contact to the person when communicating.

Ø  Always provide feedback, respond and suggestion when question was asked.

Ø  Never said no to the guests or being defensive.

Ø  Always used MAY I……….. Instead of CAN I.

Ø  Know what’s to say what’s not to say to the guests.

Ø  Never complaint about the company, superior or team members.

Ø  Focus on what people said. Don’t stay “blank”

TIPS: – People take less than 5 second to judge a person.

The Then and Now of AKS TRAINING CENTRE

I remember the first time I went into the empty shop lots thats eventually will be my AKS Training Centre Office as well as Setting up for an In-House Training Location. 

The Room has been left empty for about 10 years and located 1st floor Near to AEON IPOH Station 18.

When I first walk in. It’s Like  OMG!!! The Floor, The Ceiling, The Wash room was all full of Dust, and the Yellowish Stain on the ceiling!!!!    And NOW!!!    I’m fainted.. !! 

However I’m glad this is still my own property. So I decided to start doing some Clean up with my little sister. For those of you have not clean or done dusting for your own house or room, I will strongly recommend you to do it ASAP :) .

This is my very first time that actually trying to wash the floor by splashing the whole bucket of water and hopefully it will push all the dirt direct to the drain. Well!!   Its not actually what I expected. The dust was eventually “Push” all the water aside and them “The Dust” still remain at the same place. Now we have to brush the floors with the water and broom.

After the Floor Drying up, We put it some of the furniture's that i have bought and ordered. 

AFTER WASHING THE FLOOR AND FURNITURE'S IS IN

Now we have to plan when will be the right time for us to go and paint the whole places with new paint. 

Recently, I have order some of Nippon Paint from a friend of mine and collected Sealer and Paint from his shop. I’m eventually have no idea what kind of specification of the Paint should be used as long i know  its white. So, he recommend me to used this Brilliant White “Satin Glo”

SATIN GLO ( BRILLIANT WHITE)

My Family member was very supportive in helping and giving all kinds of contact and suggestion on the partition, Air – Conditioner, Types of fan and etc. I' lucky to get 2 friends for assisting in Painting the Training room. 

Due to we are not an professionals painter, we used 2 full days (from 8 am till 2am) just to paint the whole place with only 4 persons. Now we know that its not easy at all!!! And I’m sure the Professional Painter can get it done just 1 ½ days just with only 2 person.

Anyhow, I’m glad with all the support from everyones that I know and eventually here’s the official AKS TRAINING CENTRE

 THE AKS TRAINING ROOM

THE VIEW FROM THE AKS TRG ROOM

and It's

AEON STATION 18

A BIG THANK YOU !!!!!!

The Begining of the AKS Training Centre

The Company Objective was to shape More Young and New Peoples to be better Attitude, Knowledge and Skill for this society.

That is why The AKS Training Centre Is Started from the Words of Attitude followed by Knowledge and Ends with a Skill.

What will be the benefit if you have only 1 part of it? To Success, you need this 3 combination, and that's is why all the programmed is design and train with an follow up. We don't just train, get paid and Move on. We will stay and together to assists you as much as possible.