TRAINING VS RESULT
I had been
working as a Trainer for more than 10 years. These are the most answer I get
when I ask
WHY ARE YOU HERE TODAY IN THIS TRAINING?
THE TOP 5
ANSWER WILL BE :-
1.
My boss sent me.
2.
I don’t know.
3.
My Boss thinks I need this.
4.
I need to hit my training hours to archive my
KPI.
5.
These few day my outlet not busy.
This answer
was a gather from most of the tops BIG Company in Malaysia with more than 500 staff
or even 10,000 staff. But why these
things happen?
I always presume
BIG Company. They always have great resources, great Training & Development
team, and great focus in Staff development, Well design and executed SOP,
Always maintaining T.N.A to ensure staff performance in track.
When I having
a cup of tea with In – House trainer from some of these Companies, part of
their concerns and difficulty was:-
-
When business was bad, training department was
the first to cut their expenses rather to focus on the staff development. Most
of the Exco members believe in training just a waste of money while company not
making any.
BUT!!! Doesn’t it making
more senses if you train your staff while situation was bad, and when the
situation turns great you will have no worried of incompetent staff working in
your group as they can create a WOW EFFECT and
FEELINGS!! For your guests.
-
Most of the HOD (Head of Department) was not
supportive in the training at all !! They don’t give a S_ _T on what the trainers
deliver. You give them Level 3 Assessment, The HOD Just “COPY & PASTE” !! and
resubmit back to us..!!
BUT!!! If you were HOD and
you knew every single details on the training topic and the information will be
given to your staff. Doesn’t it help to ease your job? And your staff will have
to practice what they have learned and turn the knowledge into skills. And “ at
least the staff don’t dare to sleep in
the class!!”
Furthermore, all
trainers was train and teach according to the company needs and standard required
according to the mission and vision of the company. If you ignore about the
content, would you think your department goanna archive the company goals?
-
Most of
the HOD (Head of Department) always commented they fail to send staff for
training as their department always busy or lack of staff.
SORRY FOR THIS!!! Its always an Standard answer we get from the HOD. I have
not enough Manpower! My Outlet was Busy! My staff is on MC! My Staff No Show!! etc
COME ON GUYS!!! You don’t tell me you are expecting
the staff work forever for you? Or the staffs never get Sick?? Let’s look at another
way round.
Why yours department always busy? Was your staff organizing and planning
skills immature? Was that really so
important for your operation needs than the staff development? And what will
happen if your department is always busy? And you can’t get the staff to attend
training forever? I somehow can’t figure
out how these lame excuses will make your department more effective and
productivity.
By sending the staff to training according to their Gaps, Aren’t these
issue goanna resolve forever and make your life easier?
With all the
sharing above, doesn’t’ means all the bosses are reacting in such way. Some are
really putting “high expectation” in training and developing the staff (an overly high
expectation).
Some are even
playing “Just Sent concept” without looking at their needs of the training.
Example :-
-
My staffs have attended your English classes for
2 days. WHY aren’t they speak perfect English? The trainer must be terrible or incapable!!
Are you kidding
me?? In Malaysia we all study English at school for at least 10 years and what’s
make you think a 2 days classes can make the staff speak perfect English??
-
My staff had attended the Microsoft Excel
Training. They know everything about Excel.
Training is
when we provided Knowledge or Sharing for the participants. However, if you
think your staff can become wonder man or wonder girl just by attending the
classes, YOU ARE WRONG!!!
IT’S Practice that’s
make the staff be Wonder.
In this case, imaging
you had sent a Floor Cleaner for this Microsoft Excel Classes and They don’t
need this skills for their jobs. Do you think they are able to remember what
they learn when you ask them in another 3 month time?
However, I’m
sure that the RISK MGMT or FINANCE DEPT will find it useful.
Peoples learned
better if they are given opportunity to perform and practice or even better!
When they can
teach someone.
# attended the
Training without practice = Knowledge with no Skills.
CONCLUSION:-
Training is not a Waste of time and
money.
Training is an investment spent on
your staff to allowed them representing your company at the highest level of
professionalism, Motivated, and more important the feeling of being acknowledge
by the management.
A well trained staff, they are just
like 100 of YOU or even 10,000 of YOU running the company with the skills and
knowledge that you have. And with that, you tell me the ROI your company goanna
get with the Little Investment and time on Training them correctly.
